A roof concern
Share what changed, when you first noticed it and which part of the property is affected. You do not need to diagnose the cause.
Open the inquiryRoof questions
Start with what you see.
Describe what you observed, where you saw it and when it appears. You do not need a diagnosis to begin.
Start with a question.
Begin with what you have noticed or the roof work you are considering.
Ask about your roofA useful place to begin.
Planned roof work
Describe the roof work you are considering, the relevant part of the property and what you hope to change.
Open the inquiryA roof question
Begin with your question and what you know so far. Do not guess a material, cause or repair category to continue.
Open the inquiry
Describe the observation
What to describe, in your words.
Keep the first outline grounded in what you can observe. A photo or note you already have is optional; there is no upload requirement here.
Where you noticed it
Name the part of the roof or property in ordinary words. A full address is not required for the first message.
When it appears
Say when you first noticed the change and whether you have seen it more than once. You do not have to explain why it happened.
Any existing photo or note
Mention a photo, date or note if you already have one. You can still ask in words without uploading or preparing a report.
The next decision
What should be clarified before a repair is chosen?
The location and timing help frame a conversation; they do not determine the cause or a suitable repair. The work photograph on Services is illustrative, not a diagnosis of a real roof.
Information to bring
Name the area and change you noticed. An existing photo or note can add context, but a description is enough to begin.
Decision to leave open
A repair method, urgency or schedule needs an appropriate review; this inquiry is not an emergency response channel.
Keep it simple
Before you ask.
Start with a useful outline rather than trying to prepare a complete report.
What if I cannot explain the cause?
Describe what you have noticed. You can ask a useful question without identifying the cause or deciding which work is needed.
Can I ask without uploading photos?
Yes. Describe the concern in words and mention any information you already have. There is no upload requirement for the first inquiry.
What if I am considering replacement too?
Mention that in your outline, or explore planned roof work. The question can include what you are weighing up.
Your next step
Start with what you noticed.
The concern topic gives you a starting point. It remains editable when you reach Contact.